Frequently Asked Questions
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair the item or, if we deem appropriate, replace the item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
30 Day Return Policy
At Brisbane Diamond Company, we offer a 30 Day Return Policy. If, for any reason, you happen to be dissatisfied with your purchase, you can return it to us subject to the following terms:
- The item is returned within 30 days in its original pristine condition.
- Please include all accompanying certification and guarantees when you return the item.
- The item cannot have any personal engravings.
- Items damaged in transit while being returned to Brisbane Diamond Company will not be entitled for this policy.
- This policy does not apply to custom made rings and loose diamonds.