Lifetime Warranty and 30 day Return Policy
All of our diamond engagement and wedding rings pass through rigorous quality checks to ensure that all of them are of exceptional workmanship. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair the item or, if we deem appropriate, replace the item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
30 Day Return Policy
At Brisbane Diamond Company, we offer a 30 Day Return Policy. If, for any reason, you happen to be dissatisfied with your purchase, you can return it to us subject to the following terms:
- The item is returned within 30 days in its original pristine condition.
- Please include all accompanying certification and guarantees when you return the item.
- The item cannot have any personal engravings.
- Items damaged in transit while being returned to Brisbane Diamond Company will not be entitled for this policy.
- This policy does not apply to custom made rings and loose diamonds.